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Adobe Encore Animated Menu Crashing

Posted by Jon Geddes
11:42 am on November 10th, 2009

Just thought I would pass this tip along:

Recently we were authoring a Blu-ray project using one of our Pro Motion Menu Kits and kept having repeated issues with Encore crashing during the rendering of the Scene Selection Menus which had “Animated Buttons” (allowing motion video inside the scene selection boxes). Repeated attempts proved the crashing happened at random points during the rendering of the menu.

Our project had 30 chapters, requiring a total of 5 Scene Selection Menus (6 chapters per menu). Occasionally the rendering would make it through 2, 3, or even 4 menus before it would crash. Very frustrating as we had to start all over again with the rendering after each crash. Our setup consisted of an Encore project file and folder located on an internal RAID drive, with the pre-transcoded main video file (Bluray h.264 codec) located on an external drive connected through USB.

In an effort to solve our problem, we transferred the main video off the external drive, and onto the same drive as the Encore project. This resulted in MUCH slower rendering times, as Encore had to read and write large amounts of data to the same drive (actually 2 drives in RAID configuration), however the rendering did complete without any complications.

So just a quick tip to some of you having issues with encore crashing… make sure you are not working with any assets located on an external drive connected through USB or Firewire, as this may cause problems during the rendering process.

In fact, I probably wouldn’t edit off of external USB drives either.

4 Responses to “Adobe Encore Animated Menu Crashing”

  1. Nicholas says:

    Probably the reason why my Encore keeps crashing as I editing through a RAID5 network. My solution was to disable the animated buttons then after a successful build activate the animated buttons and rebuild again. This usually worked for me most (not always) of the time.

  2. Hi Jon,

    would your advice extend to eSATA disks?

  3. Jon Geddes says:

    Probably not, but many external enclosures that support esata have very poorly made circuitry. The hard drive inside the enclosure is usually fine, but the electronics that are part of the enclosure that manage the esata data usually are cheaply made and don’t work right. I’ve purchased many Western Digital Terabyte drives and some other ones that claim to be esata and they would always have issues, either they weren’t recognized in windows or had write-back-cache failures while trying to copy large amounts of data to the drive. The esata cables, esata motherboard connector, and hard drives were tested independently and worked perfectly. The only part of the equation that caused problems was the external enclosure… and not just one unit, but 5 or 6 different drives and 3 different brands. All had issues.

    If you were lucky enough to find a drive that doesn’t have issues, then in theory, an esata connection should be just like it is connected internally… just make sure you don’t have any issues with it, especially with large files copying over.

  4. Daniel McHugh says:

    Re: would your advice extend to eSATA disks?

    I’ve successfully implemented eSata Drives and Adobe products and have also experienced “Write-back-cache” failures. In my case the write back failure problems ended up being a problem with the Sata controller built into the mother board. Although the equipment functioned normally with internal sata’s using any kind of eSata drive (We used Lacie’s D2 Quadra Terrabyte drive) connected via a Sata to Esata Bracket would result in 1. Extremely slow performance 2. Very quickly Write Back Cache Errors. The machine was older P4 with Hyperthreading). Connecting the unit to two different newer computers (Core 2 Duo and another Core 2 Quad) using the identicle cabling resulted in High performance and no write back cache failures.

    So I’d say John has a valid point buy quality but also remember eSata can be a matter of proper support built into the Sata controller in your computer.

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